Get in Touch With Us
This page tells you how to reach the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go instead when your problem needs a casino operator, a regulator or a support service rather than a review site. Email is the only channel we run: write to [email protected] and a person will read it.
We are a research and comparison publisher, not a gambling operator. We cannot open, close, fund or access anyone's casino account, release a withheld withdrawal, or overturn an operator's decision. What we can do is explain terms, check published information against operator sources, and correct anything we have got wrong on dealmakers-monthly.com.
Before you write: which enquiries reach us fastest
Short messages with the specifics included get answered first. Tell us the casino name, the page you were reading, and the exact wording of the term or offer you are asking about.
- Bonus and wagering questions — what a 40x requirement actually means on a deposit match, how game contribution differs between slots and blackjack, why a maximum bonus bet of a few pounds can void a balance, or what a cashout cap does to a no-deposit offer.
- Payments and withdrawals — which methods appear in GBP, how currency conversion affects a euro-denominated bonus, typical processing windows, and what KYC or source-of-funds checks usually involve.
- Corrections — an offer that has changed, a term we have described loosely, a payment method listed that is no longer available to British customers. We date our checks and will date the amendment.
- Complaints about an operator — we cannot arbitrate, but we can explain the complaints route and note recurring problems in our reviews.
- Commercial and partnership enquiries — send these separately and say so in the subject line. They go to a different inbox from editorial corrections and never touch the review desk.
- Responsible gambling concerns — mention it and we will point you at the services listed further down. We are not counsellors and will not pretend otherwise.
We aim to reply within two working days. UK working days, UK hours. Complex factual queries take longer because we verify before we answer.
How our commercial relationships work
Some links on this site are commercial and Non Gamstop Casinos may earn a commission when a reader opens an account through them. That arrangement pays for the research; it does not buy a position in a list, a rating, or a favourable sentence. If you email to ask whether a particular placement was paid for, we will tell you straight.
Every bonus figure we publish is taken from the operator's own advertising at the time of checking, last verified 23 September 2026. Offers change without notice. Always read the terms on the casino's site before depositing — ours is a starting point, not a contract.
Casinos readers ask about most
These questions land in the inbox regularly, so here is what we tell people. Full assessments sit in our guide to trusted non GamStop casinos.
Betmica
Top of our current list at an editorial rating of 10.0, and the one readers email about most, almost always because of the headline number. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. Read that as a tiered package rather than a single match: the pound figure is a ceiling that assumes deposits most people will never make, and free spins usually carry their own wagering and a cap on converted winnings. It is listed here because it quotes sterling directly, which removes the conversion friction British readers hit at euro-facing sites. The limitation is proportionate to the size: the larger the multiplier, the more the playthrough, maximum bonus bet and expiry window matter. Work out the cash wagering total before you accept it.
Kikibet
Rated 9.9, advertising 350% up to £5,555 and 300 free spins. A more moderate multiplier than the leader, which in practice tends to mean a more achievable wagering total on the same deposit — though that depends entirely on the requirement attached, and we always tell readers to check it rather than infer it. Sterling amounts again, which matters for debit card deposits. The drawback: free spin packages of that size are typically drip-fed across several days on named slots, so the 300 figure is not available on day one and the games are chosen for you.
Betninja
Also 9.9, with a flat £1,000 bonus and 100 free spins for new players. The plainest offer in the top group, and the one we point beginners towards when they email asking which structure is easiest to understand. No stacked percentages to unpick. Its limitation is the flip side of that simplicity: it is smaller than the headline packages above it, and a fixed ceiling gives higher-stakes depositors less to work with. Qualifying deposit minimums and expiry still apply.
Quick comparison of the leading offers
| Casino | Advertised welcome offer | Currency shown | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805% up to €6,400 + 280 free spins | EUR | 9.7 |
| CoinPoker | 150% up to $2,000 | USD | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.6 |
Ratings are our editorial assessment, not customer review scores, and all terms are as advertised by the operator. Where an offer is quoted in euros or dollars, a sterling deposit is converted at the site's rate and your bank may add its own charge on top.
Money questions we answer every week
Costs are the most common reason people email, so here is the general shape. Taking part costs whatever you deposit — the minimum is usually a small fixed amount set by the casino and the payment method, and a bonus percentage applies only above that floor.
- Debit cards — the usual route for British players, generally instant in and slower out. Credit cards are barred for gambling in Great Britain.
- Bank transfer — reliable, typically the slowest to clear on withdrawal.
- E-wallets — fastest payouts in most cases. PayPal availability at offshore sites is patchy, so verify it on the cashier page rather than assuming; several of these operators support Paysafe-style prepaid options for deposits only.
- Cryptocurrency — common at non GamStop sites and usually quick, but network fees, volatility and conversion to and from GBP all sit on you.
Expect a withdrawal limit per day, week or month, expect identity verification before the first payout, and expect a source-of-funds request if you deposit or win heavily. If a payout is delayed, ask the casino in writing for the specific document or check that is outstanding, keep the reply, and escalate through its published complaints procedure. If you then email us, we will read the correspondence, but we hold no power to compel payment and will never promise that a withdrawal will land.
What these sites actually offer
Enquiries about game range come second to bonuses. Broadly, the casinos listed here run four categories: slots, from low-volatility grinders to high-variance releases and progressive jackpots pooled across operators; table games including blackjack, roulette and baccarat in multiple rule sets; live dealer rooms streaming those same tables with human croupiers; and mobile play through the browser, where the library is usually smaller than desktop. Published RTP figures come from the software provider and describe long-run averages, not your session. Volatility tells you how the same RTP is distributed — ask us about a specific title's stated figures and we will point you to the provider's own documentation rather than guess.
The sportsbook side
Several of these operators run a bookmaker alongside the casino, often on a shared wallet so one balance covers both. That matters for bonuses: casino wagering and sports wagering usually count separately, and moving funds can breach a bonus term. Typical coverage runs pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bets carry minimum qualifying odds — commonly around 1.80 in decimal terms, though it varies — and the stake is rarely returned with the winnings. CoinPoker sits apart from the rest as a poker-led product, so its offer works on rake and play rather than sportsbook turnover. If your question is about a sports offer rather than a casino one, say so in the subject line.
Licensing, eligibility and what that means for your enquiry
Every site covered here operates outside the GAMSTOP scheme, which means it is not licensed by the UK Gambling Commission to serve customers in Great Britain. Many hold overseas licences — Curaçao is the most common — and those regimes set different standards for dispute resolution, fund segregation and advertising than the Commission does. Accepting British customers is not the same as being authorised to serve them. Note too that GAMSTOP covers Great Britain; arrangements in Northern Ireland differ.
You must be 18 or over. If you are currently registered with GAMSTOP, the self-exclusion runs for your chosen period of six months, one year or five years and is there to be respected — we will not help you find a way around it, and any email asking us to will get that answer. Practical consequences of playing outside the UK-licensed market: no Commission complaints route, no UK deposit limit mandate, and protections that depend entirely on the overseas regulator and the operator's own terms.
If gambling has stopped being fun
Contact GamCare on the National Gambling Helpline, free on 0808 8020 133, open 24 hours. GAMSTOP registration at gamstop.co.uk covers GB-licensed sites; blocking software such as Gamban or your bank's gambling block goes further by restricting access at device or payment level. Most casinos also offer their own deposit limits, loss limits and self-exclusion tools in account settings — use them before a problem grows. Gambling is entertainment with a cost, never a way to make money or fix a shortfall.
How we assess the casinos we cover
We research published terms, licence details, cashier pages and complaints records, and we re-check offers on a schedule. We do not open accounts, deposit or play, so nothing on this site is presented as a tested result — advertised payout speeds are advertised, not measured. Ratings reflect the clarity of terms, the practicality of the bonus conditions, payment options available to British readers and the transparency of the operator's published information. Commission does not move a casino up the list. If you think a rating is wrong, email us with the reason and we will look again.
Sending your message
Write to [email protected] with a clear subject line, the casino involved and any relevant terms or correspondence pasted in. Do not send scans of identity documents, card numbers or account passwords — we have no use for them and will delete them. Corrections get priority, and where we amend a page we say what changed and when. Monica Fieldhouse oversees the editorial desk and reads reader mail directly.